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There are something that you should know before making a purchase.


Where is my parcel sent from?

We usually post items from our United States or  Hong Kong warehouse unless specified.


What shipping courier can I choose?

Standard Signed-For : Standard delivery by government postal service. 5-10 days to most destinations in Australia. Delivery is from Monday to Friday business hours.

Fedex Express Priority: 2 business days to most destinations in Australia; The shipping fee shown does not include remote area surcharges. Fedex Express cannot deliver to P.O. boxes.


Should I take optional insurance?

Yes, we recommend. By taking optional insurance, you are entitled full compensation including shipping fee in case of parcel loss upon the confirmation of the shipping courier.


What is custom clearing?

For parcels coming overseas, customs of all countries have some procedures to check the parcels before allowing them to enter the countries.


I strongly believe my parcel is lost, what shall I do?

Please contact us with all the information you have. We will formally file an investigation case with the shipping courier. You may be very unhappy when you do not receieve the parcel as expected. It is also painful to us as we have to prepare many documents and handle time-to-time progress calls for each case. When you email us for updates, please try not to use abusing terms, beg your mercy here.

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